IT Support

Does your business suffer from IT failures? Do you waste time waiting for your computer to work? Have problems finding help or reliable IT support?

At Black Cat PC's we offer a proactive approach to IT support structured around:

  • 24/7 Monitoring
  • Emergency Call-Outs
  • Regular onsite maintenance
  • Unlimited Telephone & Remote Support

IT Support lies at the very heart of our business as it does in yours and we continually strive to deliver the very best service possible to all of our clients.

We are able to provide IT support via the telephone, a remote support session or an onsite visit. Some companies like to buy bundles of our time upfront for their on-going support. This gives them peace of mind that we are on-hand to help as soon as a problem arises. It also ensures that they don’t get an unexpected bill and also saves them money as we offer a 20% discount off of our hourly rate. These bundles can be used up via telephone, remote or onsite support.

We also offer support contracts which include unlimited remote and telephone support and 24/7 monitoring of your key services. These are available in two tiers, Standard which does not include onsite support and Premium which does.

Our support contracts include the following key services:

  • Unlimited Telephone & Remote Support
  • 24/7 Monitoring and Back up maintenance
  • Access to a team of highly trained staff
  • Anti-Virus/Spyware/Spam management
  • Software Support
  • Services Packs, Windows Updates and network change requests included
  • Service Level Agreements
  • Pre-Exisiting Issues covered
  • Competitively priced

Our contracts are bespoke for each client so that we can ensure the correct hours of cover and response times are included.

LATEST NEWS

February 2013
1st February 2013 – Repaired an issue with a customer’s computer…
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January 2013
2nd January 2013 – Repaired an overheating issue for a…
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CLIENT FEEDBACK

"As soon as I call or email Black Cat, I know that is the end of any problem. That's why we have used them since we were founded, and will continue to do so. They have also adapted perfectly to our needs as we've grown."

"Black Cat has made a great difference to our organisation - they have freed up time for us to focus on our day job rather than fire-fighting problems. What's better is that I don't even think about IT anymore, it's a tool that we use, rather than a liability."

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